Shafqat Islam via 

Wed, 13 Feb 2013, 18:43

to leah.derus
Hi Leah – I wanted to send you a quick note, following up on what I understand was a really bad experience that you had with our HR consultant, Cindy Kim. I was directed to your Yelp review and read it in detail, and also spoke to the HR woman involved. First of all, apologies. As the founder and CEO of the company, it was really painful to read what you wrote. I’ve put blood, sweat and tears and sacrificed everything to build NewsCred over the last four years, and I’ve never read something like that. So sorry that we made you so upset.

Secondly, I wanted to clarify a couple things and outline steps we’ll take to correct this:
1) The lady you met, Cindy Kim is a consultant here and runs our HR. She literally joined us this week, so its her third day on the job. She’s really trying hard to ramp up quickly, we’ve put a lot of high expectations on her, and she is learning our culture. Clearly she should have done a better job in screening. And even if the screen passed (you do have a good resume, I checked), we should have been more respectful of your time and given you more of a chance. It’s a learning experience for everyone.
2) We’re a startup. We make mistakes, but we strive to correct them. I’ve had a chat with folks in the company, and we’ll make sure we do a better job screening and ensure we are 100% respectful of all candidates who come in to meet us. I’ve been in your shoes many times. And I’ve been told ‘no’ a million times while trying to build NewsCred. But there is a right way to do it incase it’s not a fit.
Again, I really am sorry. We’ll get better, but I hope you understand that we’re a startup. Even one of our investors questioned us on what happened. While I can’t really ask you to take it down (while that would be much appreciated), I can apologize and say that we’ll learn.
Please call me at 917 453 0057 if you ever want to talk.

Shafqat Islam
CEO NewsCred
O: +1 212 989 4100

M: +1 917 453 0057 (US)
M: +41 79 474 6405 (Switzerland)

Cindy Kim

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